The most frequently asked questions answered
Frequently asked Questions
PLEASE NOTE: Due to COVID-19, our delivery is inconsistent. This may cause delays in orders. The delay can take up to about 7 days.
As soon as the order has been received by us, we start producing. That takes an average of 3 days. Then we ship the package with DHL or PostNL. This will take approximately 2 days. We therefore aim to deliver your package between 5-7 days.
If your ADUH order is not what you expected, you can always return your order.
Mention ‘ADUH’ and your order number with the following address details on the shipping label:
Address: Grote Beerstraat 26, 2516 BZ, The Hague
After the order has been placed, it is unfortunately no longer possible to change the address yourself. Please contact [email protected] .
As soon as we have sent the order, we will send a Track & Trace code to the e-mail address with which the order was placed.
No problem! We always check whether the address is correct, but it is always useful to contact us immediately. Do not forget to mention your order number. Mail can to [email protected] .
Yes, we ship worldwide. Keep in mind a longer delivery time and higher delivery costs.
For European countries outside the Benelux, the shipping costs are 10 euros and you get free shipping from 70 euros.
Worldwide shipping costs are 15 euros and you get free shipping from 100 euros.
To avoid unnecessary environmental pollution, we ship all items to one address at once.