FAQ
The frequently asked questions at a glance
On this page you will find answers to the most frequently asked questions. We have tried to answer the questions as clearly as possible. If there is still a question that has not been answered below, you can always email us or send a message to [email protected] .
Frequently asked questions about
Orders & shipping
As soon as an order has been received by us, we will start producing. Lasts an average of 3 days. Then we ship the package with DHL or PostNL. This will take approximately 2 days. So we aim to deliver a package between 5-8 days.
You can create an account with us in two ways. When ordering you have the option to log in with a social media account or with your own data. You will then receive a password and your account will be created.
After the order has been placed, it is unfortunately no longer possible to change the address yourself. Please contact [email protected] .
After we have shipped the order, we will send a Track & Trace code to the e-mail address with which the order was placed.
No of course not. That is prohibited. All payments are made through our payment service provider Mollie . So you can be sure that your data will be handled with care.
yes, we apply a high rate of 21% on all products
Yes, we ship worldwide. Take into account a longer delivery time and higher delivery costs.
For European countries outside the Benelux, the shipping costs are 10 euros and above 70 euros free. Delivery time in Europe is approximately 10 days
Worldwide shipping costs are 15 euros and free shipping is from 100 euros. Delivery time all over the world can take approximately 2 weeks.
To avoid unnecessary pollution, we try to send orders that go to the same address together. It is possible that this does not work due to circumstances.
If you want to exchange
Returns & defects of goods
After receiving the order you have 14 days to change your mind. We will then refund the purchase amount without any problem.
The shipping costs are unfortunately for the sender.
The wrong? That is not very convenient. Leave the item in the packaging and return the package to us.
Ojeej! That is not the intention. Then quickly send us an email to [email protected] so that we can initiate a return.
All returns may be sent to:
Attn ADUH
Grote Beerstraat 26, 2516 BZ The Hague
Do not forget to state your order number on the shipping package.
No problem! We always check whether the address is correct, but it is always useful to contact us immediately. Do not forget to mention your order number. Mail can to [email protected] .
If you are very interned in an item that we no longer have, you can register for a report on the product page. When the item is back in stock, you will receive an email.
You can of course always send us a message. Then we can see together what can be arranged.